Frequently Asked Questions
1. What are your shipping times?
We typically dispatch orders within 1-3 business days. Delivery times vary by location — UK orders usually arrive within 3-5 business days, and international orders within 7-14 business days.
2. Do you offer free shipping?
Yes! We offer free shipping on all orders, no minimum spend required.
3. What is your returns policy?
We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in the same condition as received. Please contact us to initiate a return.
4. How do I know what size to order?
Each product page includes a sizing guide. If you're unsure, feel free to contact us and we'll help you find the right fit.
5. Are your products suitable for beginners?
Absolutely! We stock gear for all skill levels — from beginners hitting the slopes for the first time to seasoned riders looking for high-performance equipment.
6. How do I care for my snowboard gear?
We recommend following the care instructions on each product label. For boards, rinse with fresh water after use and store in a cool, dry place away from direct sunlight.
7. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. Once an order has been dispatched, we are unable to make changes.
8. How can I contact you?
You can reach us via our Contact Us page or by emailing us directly. Our team is available Monday to Friday, 9am–5pm GMT.